How To Create An Case Or Incident In Microsoft Dynamics CRM Online 2011 Programatically

TODO:

Have you ever wanted to create an Incident or Case in Micosoft Dynamics CRM Online programatically?

SOLUTION:

using System;
using System.ServiceModel;
using System.ServiceModel.Description;
using System.Collections.Generic;
using System.Linq;
using System.Text;
using Microsoft.Xrm.Client;
using Microsoft.Xrm.Client.Services;
using Microsoft.Xrm.Sdk;
using Microsoft.Xrm.Sdk.Client;
using Microsoft.Xrm.Sdk.Query;
using Microsoft.Xrm.Sdk.Discovery;
using System.Runtime.Serialization;

using System.Configuration;
namespace My.CRM
{   
    public class MicrosoftCRMOnline
    {
        public void CreateIncident()
        {
            try
            {
                //BEGIN CONNECTION STUFF
                var connection = CrmConnection.Parse("Authentication Type=Passport; Server=https://YOUR-ORG.crm.dynamics.com; Username=user; Password=xxx; DeviceID=xxx-ws00001; DevicePassword=xxxx");
                var service = new OrganizationService(connection);
                var context = new CrmOrganizationServiceContext(connection);
                IOrganizationService _service = (IOrganizationService)service;


                //BEGIN LATE BOUND CREATION SAMPLE
                Entity incident = new Entity();
                incident.LogicalName = "incident";
                incident["title"] = "Test Case Creation";
                incident["description"] = "This is a test incident";

                //Set customerid with an existing contact guid 
                Guid customerid = new Guid("9BA22E13-1149-E211-8BE3-78E3B5107E67");     //the actual contact GUID.

                //Set customerid as contact to field customerid 
                EntityReference CustomerId = new EntityReference("contact", customerid);
                incident["customerid"] = CustomerId;

                //create the incident
                _service.Create(incident);


                //BEGIN EARLY BOUND CREATION SAMPLE

                //create a contact and assign the id to the Id above
                Contact newContact = new Contact();
                newContact.Id = customerid;

                Incident newIncident = new Incident();
                newIncident.Title = "Test Created With Proxy";                    //set the title
                newIncident.Description = "This is a test incident";               //set the description
                newIncident.CustomerId = newContact.ToEntityReference(); //set the Customer Id to the Entity Reference of the Contact

                //create the incident
                _service.Create(newIncident);
            }
            catch (Exception e)
            {
                throw e;
            }
        }
    }
}

NOTES:

In order to create the Proxy Class (Early Bound Objects), you need to execute the following command, and add the .cs file to your project:

CrmSvcUtil.exe /url:https://YOUR-ORG.crm.dynamics.com/XRMServices/2011/Organization.svc /out:MicrosoftCRM2011OnlineProxy.cs /username:"username" /password:"xxxxxx"

**The CrmSvcUtil.exe is located in the bin folder of the SDK.

**Note that you use the same user and pass as in the code above, which is the windows live id you created to log into CRM Online.